FAQ

Micoe (SSE: 603366) is a leading global manufacturer founded in 2000. We operate five modern manufacturing bases equipped with automated assembly lines for heat pumps, solar thermal systems, and energy storage — ensuring direct factory pricing and professional quality control.

Yes. Micoe was listed on the Shanghai Stock Exchange A-share market in 2012 (stock code: 603366), becoming the first listed company in the solar thermal industry.

We are a Global Top 500 New Energy Enterprise with five intelligent manufacturing bases (Lianyungang, Yuyao, Shunde, Luoyang, Tibet). Our annual heat pump production capacity exceeds 1 million units, with 85% of core components manufactured in-house. We have over 7,000 employees. We operate the industry’s first heat pump zero-carbon research building, 48 professional laboratories, and have 305 engineers (including 10 PhDs). We have completed over 18,000 clean energy projects, with a service network covering more than 160 countries and a user database of over 17 million households.

Factory-direct. All five manufacturing bases are self-operated, with full industry-chain control from R&D and manufacturing to sales — no middlemen.

We have a National Certified Enterprise Technology Center, a CNAS-accredited laboratory, a National Postdoctoral Research Center, and the industry’s first heat pump zero-carbon research building. We operate 40+ industry-leading laboratories, hold over 1,180 authorized patents, and have participated in formulating 88 industry standards.

As an official partner of China’s Aerospace Program, we apply aerospace-grade technology to our products. We also operate the industry’s first zero-carbon laboratory and one of only three solar simulators worldwide, ensuring superior performance and stability.

Strategic Partner of China’s Aerospace Program

Partner of China’s Polar Research Institute (products operating at the Antarctic Zhongshan Station)

Industry-university-research cooperation with Tsinghua University and other top institutions

Strategic partnerships with Huawei, Tencent, LONGi, Trina Solar, Siemens, and others

Our products and services cover over 100 countries and regions, including Germany, France, the UK, Poland, Australia, Saudi Arabia, Thailand, and Vietnam. We have stable customers in Europe, Southeast Asia, the Middle East, and Africa.

Yes. Micoe has successfully delivered over 16,000 clean energy projects worldwide, covering more than 110 countries — including residential, commercial (hotels, hospitals), and industrial applications.

Our products hold multiple international certifications, including CE, Keymark, MCS, and ISO — ensuring product performance and safety meet target market requirements.

Our air source heat pumps use the DDHOT extreme heating system and can operate stably at -36℃. The products have been verified at China’s Antarctic research station at -40℃. and passed extreme testing in Mohe at -53℃。

Yes. As an official partner of Antarctic research stations, our technology has been proven to operate stably in the world’s harshest conditions — whether polar cold or high-altitude environments like Tibet. Micoe products are engineered for maximum durability.

CAS (Clean energy AI Operating System) is Micoe’s proprietary smart energy control system that automatically optimizes energy dispatch between solar PV, storage, and heat pumps. In real-world applications, it can achieve up to 70% energy savings.

The system uses the CAS smart control platform to integrate solar PV, battery storage, and heat pumps. During the day, solar power prioritizes the heat pump, with excess electricity stored in batteries. At night or on cloudy days, the system draws power from storage — achieving near-zero electricity bills for homes or commercial buildings.

Yes. R290 (propane) is a natural refrigerant with a GWP of only 3 — one of the most environmentally friendly refrigerants available. Our R290 products feature multiple safety protections, comply with the EU’s strictest F-Gas regulations, and have passed relevant safety certifications.

Yes. Our R290 A+++ monoblock DC inverter heat pumps use low-GWP eco-friendly refrigerants and fully comply with EU F-Gas regulations and energy efficiency requirements.

Micoe’s air source heat pumps achieve the highest European energy efficiency class — A+++. Specific efficiency parameters vary by model; please refer to the technical specification sheet for each product.

Our products have obtained major global market access certifications including CE, CB, RoHS, Keymark, Watermark, UKCA, MCS, SG Ready, CCC, and SASO. We can provide corresponding certification documents based on your target market.

Quality is our top priority. We hold quality management system certifications and conduct 100% finished product inspection. Every batch is tested in our nationally accredited laboratories before export to ensure compliance with international standards.

The standard warranty period is 2-5 years for the complete unit (varies by model). We offer multiple warranty packages covering maintenance, repair, replacement, and spare parts supply.

Yes. Every product comes with detailed user manuals and installation guides. We also provide installation video tutorials. For large-scale projects, we can arrange remote or on-site guidance from our engineers.

MOQ varies by product model and cooperation type. Sample orders can be small quantity. For bulk orders, please contact us directly for specific information.

Supported by our five major manufacturing bases, the typical lead time is 25 to 45 days — depending on order volume and customization requirements. We strictly control production efficiency to help you manage your inventory levels.

Yes. We assist clients in obtaining required product certifications for target markets, including CE, CB, MCS, SASO, and others. We handle documentation preparation, sample testing, and communication with certification bodies.

Warranty service: Equipment repair, replacement, and spare parts supply Response time: 12-hour reply through online channels Spare parts supply: Local warehouses in key markets for delivery within days Customer visits: At least four on-site visits per year for core partners Technical training: Ongoing online/offline training

Warranty service: Equipment repair, replacement, and spare parts supply

Response time: 12-hour reply through online channels

Spare parts supply: Local warehouses in key markets for delivery within days

Customer visits: At least four on-site visits per year for core partners

Technical training: Ongoing online/offline training

Yes. We provide comprehensive support services, including installation guidance, technical training, and dedicated warranty service. Our team offers remote troubleshooting to ensure your projects run smoothly.

Yes. We provide systematic technical training for partners, including:

Product operation and usage

Installation guidance and system commissioning

Troubleshooting and maintenance methods

R290 refrigerant safety operating procedures

Training formats: online courses, in-person group training, or on-site training.

Yes. We provide product catalogs, technical brochures, installation manuals, product image libraries, video materials, and other marketing assets — customizable to your brand needs.

Please contact our overseas sales department with your company information, market coverage, and sales capability statement. We will evaluate your qualifications for standard distributor, primary distributor, or exclusive distributor status.

We participate in international exhibitions throughout the year. Please follow our official website news or contact us for specific exhibition schedules.

You can reach us through:

Official website online form

Email (Overseas Sales Department)

Online instant messaging tools

Your dedicated account manager

We promise an initial response within 12 hours.

Yes. We support sample-based customization. We encourage partners to test our product quality and performance firsthand. Please contact our sales team to discuss sample availability and shipping arrangements